Privacy Policy

1. Overview & Who We Are

Shalinee Makeover is a bespoke makeup and styling studio led by professional makeup artist Shalinee, based in Jamshedpur, Jharkhand. We provide on-location and studio makeup services, including Signature Bridal Artistry, HD Makeup, Party Looks, Nail Extensions, and Eyelash Extensions across Jamshedpur and travel throughout Jharkhand.

This Privacy Policy applies to personal information gathered through our website, WhatsApp messaging, phone calls, in-person consultations, and event reservations. By contacting us or booking our services, you acknowledge the practices described in this document.

2. Information We Collect

To provide precise, tailored makeup transformations and ensure seamless event day execution, we collect the following categories of information:

• Client Contact Information: Your full name, mobile phone number, WhatsApp contact, and optional email address.
• Event & Venue Details: Wedding date, event type (Haldi, Mehendi, Sangeet, Pheras, Reception, Cocktail), event timings, getting-ready venue address in Jamshedpur or travel destination, and the number of family members/bridesmaids requiring styling.
• Skin & Aesthetic Consultation: Information you voluntarily share about your skin type (e.g., dry, oily, sensitive), known cosmetic allergies, lens preferences, reference looks, and wedding attire color palette to allow us to customize shades and product formulations.
• Payment & Advance Records: UPI transaction reference IDs, dates, and amounts for advance booking token payments. We do not store financial credentials or bank login information.
• Technical & Device Data: Standard non-personally identifiable technical information when visiting our website, such as browser type, operating system, and general access timestamps.

3. How We Use Your Information

We process your details exclusively for legitimate artistry and booking purposes:

• Reserving, locking, and guaranteeing your event date on our master calendar.
• Providing pre-bridal consultations, skin preparation recommendations, and scheduling timeline coordination.
• Organizing travel logistics, kit preparation, and on-venue arrival times across Jharkhand.
• Sending booking confirmations, service invoices, and post-event touch-up guidance.
• Responding promptly to your inquiries via WhatsApp, telephone, or Instagram direct messages.

We do not send unsolicited bulk promotional emails, SMS marketing spam, or commercial advertisements.

5. Data Sharing & Third-Party Platforms

Shalinee Makeover maintains a strict zero-sale policy: we do not sell, rent, lease, or trade client personal information to third-party data brokers, advertising agencies, or marketing companies.

We only share information under the following limited operational circumstances:

• Assisting Stylists & Team: For large bridal parties requiring multiple stylists, essential day-of logistical information (such as venue location, start time, and styling counts) is shared with verified assisting artists under direct supervision.
• Third-Party Communication Tools: We communicate primarily via WhatsApp (Meta Platforms, Inc.) and Instagram. Interactions on these platforms are subject to their respective privacy policies and end-to-end encryption protocols.
• Legal Obligations: If required by Indian law, judicial summons, or governmental authority, we may disclose relevant details in compliance with legal mandates.

6. Data Security & Storage

We implement practical, industry-standard administrative and electronic safeguards to preserve the confidentiality and integrity of your personal information:

• Client phone numbers and booking records are stored on passcode-protected and biometrically locked mobile devices and secure cloud backups.
• Payment transaction screenshots and slips are archived solely for accounting reconciliation and are not accessible publicly.
• Our website utilizes secure HTTPS protocols to ensure encrypted transmission of data between your browser and our servers.

7. Data Retention

We retain client booking data, consultation notes, and billing receipts only for as long as necessary to fulfill the services requested, maintain business and tax accounting records under Indian regulatory standards, and handle repeat appointments for loyal clients.

Inquiries that do not materialize into confirmed bookings are periodically purged from our communication logs.

8. Your Privacy Rights & Choices

As a valued client, you have complete control over your personal data:

• Access & Verification: You may ask what information we have on record regarding your bookings.
• Correction: You can update or correct your event timing, venue location, or contact details at any point.
• Erasure: You can request the permanent deletion of your contact records and media from our active files once your event and payment settlements are completed.
• Media Takedown: Request removal of any public image or reel featuring you across our social media platforms.

9. Minor & Children's Privacy

Our services are directed toward adults planning weddings, events, and personal styling. We do not knowingly collect personal contact information from children under the age of 18 without explicit parental or guardian involvement and authorization.

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect enhancements in our salon operations, client feedback, or relevant legal requirements. When updates occur, the "Last updated" date at the top of this page will be revised accordingly. We encourage clients to review this page periodically.